Jet2 has once again been ranked as amongst the very best companies in the UK for delivering first class customer service in the latest Customer Satisfaction Index (UKCSI).

The January 2026 UKCSI, which is published twice-yearly by The Institute of Customer Service, has placed Jet2holidays 5th for customer service out of more than 200 major organisations and brands. 

The UK’s largest tour operator achieved an impressive score of 85.8 and was the only tour operator to appear in the ten highest rated organisations for customer service. Jet2holidays also scored higher than the average tourism score of 81.3.

Jet2.com was also highly rated with the UK’s third-largest airline achieving a customer satisfaction score of 83.9 and appearing at number 16 in the list of top companies for customer service. As the average score for national transport was 75.3, Jet2.com’s score makes it the highest ranked ‘Transport’ company in the report, and the only airline to be named amongst the top 50 organisations.

The UK Customer Satisfaction Index (UKCSI) is a national barometer of customer satisfaction and is based on the interactions that more than 15,000 customers across the UK have experienced with over 200 organisations across 13 different sectors.

Over 25 different measures are factored into the results to reveal the companies with the best customer satisfaction in the UK, such as ethical behaviour, customer ethos, employee professionalism, ease of dealing with an organisation, attitudes towards trust, product/service quality, reputation, timeliness, professionalism and complaint handling. The metrics in the UKCSI report are based on the priorities customers have expressed as the most important attributes of customer experience, including measures of customer effort and Net Promoter Score.

Steve Heapy, CEO of Jet2.com and Jet2holidays, said: “We are incredibly proud to be recognised once again by the Institute of Customer Service and to be leading the industry when it comes to delivering exceptional customer service. As an award-winning airline and tour operator, we know that there will be lots of people looking to jet away with us in 2026 and enjoy our fantastic customer service. We can assure everyone that our approach to delivering first-class customer service will remain at the heart of everything we do. It takes a dedicated team of brilliant colleagues to consistently meet these standards, so I would like to pay tribute to everyone at Jet2 for their tireless work ensuring that every customer feels like a VIP when they travel on their well-deserved holidays with us.”